⚠️
Important: This document is a legally binding agreement between you and mk99. If you do not agree with any part of these terms, please cease using our platform immediately.
1Acceptance of Terms and Conditions
By registering, logging in, or using any services provided by mk99 through the mk99.cx website or our mobile app, you automatically agree to be bound by all terms and conditions stated in this document. This agreement is final and binding from the moment you first access our platform.
Mk99 reserves the right to update, modify, or replace any part of these terms at any time without prior notice. Such changes take effect immediately upon being posted on our website. It is your responsibility to review this page periodically to ensure you are always aware of the current terms in force.
- These Terms apply to all users regardless of access method – web or mobile app
- Continued use of the mk99 platform after any changes to the terms constitutes acceptance of the updated terms.
- The Bahasa Melayu version of this document is the official version used for dispute resolution purposes
- In the event of any conflict between a translated version and the Bahasa Melayu version, the Bahasa Melayu version shall prevail.
2User Eligibility
Mk99 is an online entertainment platform designed exclusively for adults. To ensure the safety and integrity of the platform, we apply strict eligibility requirements for all prospective members.
- You must be at least 18 years old on the account registration date
- You must be a Malaysian citizen or a legally recognized permanent resident in Malaysia
- You must have full legal capacity to enter into a binding agreement
- Your use of the mk99 platform does not violate any laws or regulations applicable to you personally.
- You are not on any restriction or prohibition list issued by any relevant authority
- Mk99 reserves the right to request proof of age and identity at any time and may suspend an account until verification is complete
3Account Registration & Management
Every mk99 user is required to register one valid account using accurate and up-to-date personal information. Your account is solely your responsibility and you are accountable for all activities that occur under it.
- Each individual is only allowed to hold one active account – duplicate or multiple accounts will be terminated immediately
- All information provided during registration must be accurate, complete, and kept up to date at all times.
- You are solely responsible for maintaining the confidentiality of your password and account login details
- Mk99 shall not be held responsible for any losses resulting from unauthorized use of your account by a third party.
- KYC (Know Your Customer) verification is required before your first withdrawal is processed — this includes submitting a copy of a valid identity card or passport.
- Mk99 reserves the right to suspend or close any account suspected of containing false information without prior notice
- Transferring or selling your mk99 account to another party is strictly prohibited.
4Deposits, Withdrawals & Financial Transactions
Mk99 supports a variety of local Malaysia payment methods for your convenience. All financial transactions are subject to the policies and limits set by mk99 from time to time.
- Minimum and maximum deposit limits are set according to the chosen payment method – check the Deposit section in your account for the latest information
- Withdrawals are processed within 30 minutes to 24 hours depending on the selected method and required verification process
- All withdrawals must be made to a bank account or e-Wallet registered under the same name as your mk99 account.
- Mk99 reserves the right to request proof of source of funds if deposit or withdrawal amounts exceed certain limits
- Any attempt at fraud, money laundering, or suspicious transactions will be reported to the relevant authorities.
- Transaction fees, if any, will be clearly stated before you confirm any transaction
- Mk99 is not responsible for delays caused by third parties such as banks or e-Wallet operators.
5Bonuses, Promotions & Special Offers
Mk99 offers a variety of attractive bonuses and promotions to both new and existing members. All bonuses are subject to wagering requirements that must be met before any withdrawal can be made.
- Each promotion has its own wagering requirements as stated in the specific terms of that promotion.
- The welcome bonus is only eligible to be claimed by new members who have never previously held a mk99 account
- Only one bonus can be activated at a time – bonuses cannot be combined unless explicitly stated
- Mk99 reserves the right to cancel any bonus obtained through dishonest means or in violation of promotion terms
- All promotions have a validity period that must be observed — expired bonuses cannot be reclaimed.
- Maximum wagering limits using bonus funds may differ from standard limits – please review the terms of each promotion
💡
Tip: Visit the
Promotions us to view all the latest offers and full terms for each available promotion.
6Game Rules and Betting
All games available on the mk99 platform — including Slots, Live Casino, Fish Shooting Games, and Sports Betting — have specific rules that all players must follow.
- The outcome of all games is final once confirmed by the mk99 system and cannot be disputed thereafter
- Mk99 uses a certified random number generator (RNG) to ensure the fairness of all slot games and table games
- Any technical disruption during gameplay will be resolved based on mk99's official server records — the system's decision is final.
- Sports Betting is subject to minimum and maximum limits that may vary by sport type and betting market.
- Mk99 reserves the right to void or cancel bets in the event of a technical error in odds setting or force majeure circumstances
- The use of automated software, bots, or any dishonest methods in gameplay is strictly prohibited and will result in account closure.
7Accepted User Conduct
Mk99 is committed to maintaining a safe, fair, and enjoyable gaming environment for all users. As such, all members are required to observe certain conduct guidelines.
- Users are prohibited from using the mk99 platform for any illegal activities, including money laundering.
- Harassment, threats, or offensive language directed at other users or our staff is strictly prohibited
- Sharing or selling your account login credentials to another party is prohibited and may result in account closure.
- Any attempt to exploit technical bugs or system vulnerabilities for unfair advantage must be reported to mk99 and not exploited.
- Users who violate any of these conduct rules may face a warning, temporary suspension, or permanent account closure depending on the severity of the violation.
8Privacy and Personal Data Protection
Mk99 takes the protection of your personal data seriously. All information you provide during registration and use of our platform is protected in accordance with the mk99 Privacy Policy, which applies alongside these terms.
- Your personal data is used solely for account management, identity verification, and service improvement purposes
- Mk99 will not sell or share your personal data with third parties without your consent, except as required by law.
- All data is encrypted using 256-bit SSL encryption during transmission and stored on secure servers.
- You have the right to request a copy of your personal data or request its deletion, subject to applicable legal obligations
🔐
Your privacy matters: For more information on how we handle your data, please read
Privacy Policy full terms.
9mk99 Liability Limits
To the extent permitted by applicable law, mk99 shall not be liable for any direct or indirect losses arising from the use of our platform.
- Mk99 does not guarantee that the platform will always be available without interruption or free from technical errors.
- Losses arising from internet disruptions, user device failures, or other external factors are not the responsibility of mk99
- Mk99 is not liable for any losses arising from valid game outcomes generated by a certified RNG system.
- Mk99's maximum liability in any situation is limited to the total amount you deposited within the 30 days preceding the claim
10Account Closure & Termination
You have the right to close your mk99 account at any time by contacting our customer support team. mk99 also reserves the right to terminate your account under certain circumstances.
- Users may request voluntary account closure at any time via live chat or support email.
- Prior to closure, all eligible cash balances will be returned to the original payment method within 3–5 business days.
- Bonus funds that have not met the wagering requirements are not eligible for return upon account closure
- Mk99 reserves the right to close an account without notice if there is evidence of fraud, breach of terms, or illegal activity
- Self-exclusion for responsible gaming purposes may be requested and mk99 will fully honor such requests.
11Responsible Gaming
Mk99 is fully committed to responsible gaming practices. We provide a range of tools and resources to help users manage their gaming habits.
- Daily, weekly, and monthly deposit limits can be set in your account settings and will take effect immediately
- The cooling-off period feature allows you to take a break from the platform for a duration you set yourself
- The self-exclusion program is available for a minimum period of 6 months up to permanent closure.
- Mk99 strictly prohibits the use of the platform by individuals under the age of 18 – parents and guardians are responsible for ensuring this
- If you feel that gaming is starting to affect your daily life, contact our team or visit the Responsible Gaming to get assistance
12Governing Law and Dispute Resolution
These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the operation of the mk99 platform. Any disputes that arise will be resolved through the established process.
- Should any dispute arise regarding your account or transactions, please contact the mk99 support team first for internal resolution.
- Mk99 is committed to resolving all valid complaints within 14 business days from the date of receipt of the official complaint
- If internal resolution is unsuccessful, disputes may be referred to a recognized independent mediation body.
- Any provisions within these terms found to be invalid or unenforceable shall not affect the validity of the remaining provisions, which continue to remain in full force
📬
Have questions about these terms? The mk99 support team is available 24/7. Reach us via live chat at the bottom-right corner of your screen or email us at
[email protected].