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Quick summary: mk99 only collects the data it truly needs, never sells it to third parties, and protects it with the strongest available encryption. You can always request access to or deletion of your data.
1Introduction and Scope of Privacy Policy
This Privacy Policy is issued by mk99 and applies to all users who access our platform via the mk99.cx website or the mk99 mobile app. We are committed to protecting the privacy and security of every member's personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
- This policy describes the types of personal data we collect, the purpose of collection, and how we manage it
- By registering a mk99 account or continuing to use our platform, you are deemed to have read and agreed to this privacy policy
- This policy applies to all mk99 services including slots, live casino, fish shooting games, sports betting, and all other platform features
- If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.
- The Bahasa Melayu version of this document is the official version — in the event of any discrepancy with a translated version, the Bahasa Melayu version takes precedence.
2Types of Personal Data We Collect
Mk99 only collects data that is strictly necessary to provide a safe, fair, and responsible service. We do not collect information beyond what is required for platform operations.
| Data Categories |
Example Information |
Requirements |
| Identity Data |
Full name, IC/passport number, date of birth |
Mandatory – KYC verification |
| Contact Data |
Email address, phone number |
Mandatory – account communications |
| Financial Data |
Bank account number, bank name, e-Wallet |
Mandatory – transaction processing |
| Technical Data |
IP address, device type, web browser |
Automatic – system security |
| Usage Data |
Game history, betting logs, active session time |
Automatic – service improvement |
| Location Data |
State/city based on IP |
Automatic – region verification |
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Important note: We do not directly store credit or debit card numbers. All card transactions are processed through certified payment providers using PCI-DSS encryption.
3How mk99 Uses Your Personal Data
Every piece of data we collect is used responsibly and only for the purposes stated below. We do not use your data beyond the scope that has been agreed upon.
- Account management: Creating, verifying, and maintaining your mk99 account to keep it secure and fully functional
- Transaction processing: Verifying and processing deposits and withdrawals to and from your account quickly and accurately
- Identity verification (KYC): Ensuring all members meet the minimum age requirement of 18 years and hold a valid identity in compliance with applicable laws
- Fraud prevention: Detecting suspicious activity, unauthorized access attempts, and abnormal transaction patterns
- Customer support: Helping you resolve any issues, complaints, or account-related inquiries more efficiently
- Marketing communications: Sending promotional information, bonuses, and exclusive offers — only if you have consented to receive them
- Platform improvements: Analyzing usage patterns to improve the performance, usability, and content of the mk99 platform
- Legal compliance: Fulfilling reporting obligations to relevant authorities when required by law
4Data Sharing with Third Parties
MK99 does not sell, rent, or transfer your personal data to any third party for their own commercial purposes. However, there are limited situations where data must be shared to ensure the platform operates properly.
- Payment providers: Required financial data is shared with banks and e-Wallet providers solely to process your transactions
- Game providers: Minimum required account information is shared with licensed game providers such as Pragmatic Play, Evolution, and others to enable game access
- Technology service providers: Hosting, CDN, and cybersecurity companies that help us operate the platform are bound by strict confidentiality agreements.
- Authority: We are obligated to disclose data to legal authorities when required by a court order or official investigation
- Anti-money laundering: Required information may be reported to Malaysia's Financial Intelligence Unit (UPWKM) in accordance with the Anti-Money Laundering Act 2001
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mk99 guarantee: All our third-party partners are bound by strict data protection agreements. They may only use your data for purposes we have specified and are not permitted to use it for their own needs.
5Data Storage and Security Measures
Mk99 uses enterprise-grade security infrastructure to ensure your personal data is always protected against unauthorized access, loss, or damage.
- Transit encryption: All data transmitted between your device and mk99 servers is encrypted using TLS 1.3 protocol with 256-bit encryption.
- Storage encryption: Sensitive data stored in our databases is encrypted using AES-256 – the industry's highest security standard
- Access control: Only authorised mk99 staff who have passed background checks may access personal data, and every access is logged
- 24/7 Monitoring: Our systems are continuously monitored by a cybersecurity team to detect and respond to any threats promptly.
- Retention period: Active account data is retained for the duration of your mk99 membership, while closed account data is kept for 7 years to meet legal obligations
- Secure backup: Data backups are performed regularly and stored at separate, secure locations to ensure data recovery in the event of an incident.
mk99 Security Infrastructure
Our platform uses enterprise-grade firewall technology, intrusion detection systems (IDS), and regular security audits conducted by independent third parties to ensure the highest level of protection for your data.
6Cookies and Tracking Technologies
Mk99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is a full explanation of the types of cookies we use and their purposes.
- Essential cookies (required): Required for core platform functions such as login, session verification, and security – these cookies cannot be disabled
- Performance cookies: Collecting information on how you use the platform to help us identify and improve areas that need enhancement
- Functional cookies: Saving your preferences such as language and display settings so you don't need to reconfigure them every time you access the platform
- Analytics cookies: Helping us understand overall usage patterns to improve platform content and features — this data is collected anonymously
- You may manage or delete cookies through your web browser settings at any time, though this may affect certain mk99 platform features
- Continued use of the mk99 platform after the cookie notification is considered your consent to the use of cookies as described here
7Your Rights Regarding Personal Data
As an mk99 user and data subject under Malaysia's PDPA, you have certain rights regarding your personal data that we are obligated to respect and comply with.
- Right of access: You have the right to request and receive a copy of the personal data we hold about you within 21 days of the request date
- Right to rectification: If your data is inaccurate or outdated, you may request a correction and we will action it within 14 days
- Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations which may limit this request
- Right to restriction: You may request that we temporarily suspend processing of your data while a dispute is being resolved
- Right to object to marketing: You may withdraw consent to receive marketing communications at any time via the unsubscribe link in our emails
- Right to data portability: You may request your data in a machine-readable format for transfer to another platform if needed
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How to submit a request: Submit requests related to your data rights to the mk99 privacy team via email at
[email protected] or through our platform's live chat. We are committed to responding to all requests within 21 business days.
8Children's Data Protection
Mk99 is an online entertainment platform strictly for adults aged 18 and above. We take child protection very seriously.
- MK99 Platform not designed and not permitted for use by individuals under the age of 18
- We do not intentionally collect any personal data from children under the age of 18
- If we discover that data from a child has been collected without our knowledge, it will be deleted immediately.
- Parents and guardians are responsible for ensuring that children in their care do not access the mk99 platform
- If you believe your child has registered a mk99 account, please contact us immediately at [email protected] for prompt action
9Changes to This Privacy Policy
Mk99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or the way we conduct our business.
- You will be notified of any material changes to this policy via your registered email within a reasonable period before the changes take effect.
- In-platform notifications will also be displayed when there are important updates to this privacy policy
- The "Updated" date at the top of this document reflects the date of the most recent update made.
- Continued use of the mk99 platform after policy changes is considered your consent to the updated policy
- We encourage you to review this page regularly to stay informed about how we protect your data
10Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the mk99 privacy team is ready to assist.
- Mk99's Data Protection Officer can be reached via official email: [email protected]
- For a faster response, use the live chat feature available 24/7 at the bottom-right corner of our platform.
- We are committed to responding to all privacy-related enquiries within 3 business days
- If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Personal Data Protection Department (JPDP)
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24/7 Support: The mk99 support team is available every day, around the clock. Don't hesitate to contact us if you have any questions regarding your privacy and data security.